The Renovation Pros respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, online forms, advertising campaigns, social media pages, communications, and project-matching services.

The Renovation Pros is a project-matching and marketing service operated by Praderio Consulting LLC. In this Privacy Policy, “The Renovation Pros,” “we,” “our,” and “us” refer to The Renovation Pros and Praderio Consulting LLC, as applicable.

By visiting our website, submitting a form, requesting information, or otherwise interacting with our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you request a consultation, submit a project request, respond to an advertisement, complete a Meta lead form, contact us, or communicate with a contractor in our network.

This information may include:

• Your first and last name
• Email address
• Telephone or mobile number
• Project address, city, ZIP code, or general service area
• Property type
• Requested renovation, repair, or construction service
• Project description, preferred timeline, and estimated budget
• Photos, documents, or other information you choose to provide
• Your preferred method and time of contact
• Communications between you and The Renovation Pros

We do not ask you to provide sensitive financial account information, Social Security numbers, medical information, or government identification numbers through our general website or lead-generation forms.

2. Information Collected Through Meta Lead Ads

We may advertise through Meta platforms, including Facebook and Instagram. When you submit a Meta Instant Form or other lead advertisement, Meta may provide us with the information you entered or authorized Meta to share.

This may include:

• Your name
• Email address
• Phone number
• City, ZIP code, or project location
• The type of service you are requesting
• Your answers to project-related questions

We use this information to respond to your request, learn about your project, determine whether we or a contractor in our network may be able to assist you, and provide relevant follow-up communications.

Your use of Facebook, Instagram, and other Meta services is also subject to Meta’s own privacy policy and terms. The Renovation Pros does not control how Meta independently collects, uses, or processes information through its platforms.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics services, server logs, and similar technologies.

This information may include:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed and links clicked
• Date and time of your visit
• Referring website or advertisement
• General geographic location
• Advertising and analytics identifiers
• Actions taken on our website

We use this information to operate and improve our website, understand campaign performance, prevent misuse, measure advertising results, and provide more relevant information to visitors.

4. How We Use Your Information

We may use personal information to:

• Respond to your project request or inquiry
• Contact you regarding renovation or construction services
• Evaluate your project requirements
• Match your project with an appropriate contractor or service provider
• Share your request with selected contractors who may be able to assist you
• Schedule consultations, appointments, estimates, or follow-up calls
• Send requested information by email, telephone, or text message
• Maintain customer and project records
• Manage leads through our customer relationship management system
• Improve our services, advertising, website, and customer experience
• Measure and analyze marketing campaign performance
• Prevent fraud, misuse, unauthorized access, or security incidents
• Comply with applicable laws and legal obligations
• Protect our legal rights and the safety of our users and contractors

5. Telephone, Email, and Text Communications

When you provide your contact information and request information or services, you authorize The Renovation Pros, Praderio Consulting LLC, and, when applicable, selected contractor partners to contact you about your request.

Communications may be made by telephone call, email, or text message. Depending on the consent language shown on the form you submit, communications may use automated technology or a customer relationship management system.

Consent to receive marketing text messages is not a condition of purchasing any property, product, or service. Message and data rates may apply. Message frequency may vary.

You may opt out of promotional text messages by replying STOP. You may request assistance by replying HELP. You may unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us.

Even after opting out of promotional communications, we may send non-promotional messages necessary to respond to an active request, complete a transaction, address a service issue, or comply with legal requirements.

6. How We Share Information

We may share personal information only as reasonably necessary for the purposes described in this policy.

Contractors and Service Professionals

We may share your name, contact details, project location, requested service, and project information with contractors or service providers that may be able to assist with your project.

Technology and Business Service Providers

We may use third-party providers to support website hosting, online forms, customer relationship management, communications, scheduling, analytics, advertising, data storage, and security. These providers may process information on our behalf while performing their services.

Advertising and Analytics Platforms

We may share limited website and campaign activity with advertising and analytics platforms, such as Meta and Google, through cookies, pixels, conversion tools, or similar technologies. This helps us measure advertising performance and understand how visitors interact with our website.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to comply with a law, subpoena, court order, governmental request, or legal process; to investigate suspected fraud or misuse; to enforce our terms; or to protect the rights, property, or safety of The Renovation Pros, our contractors, our users, or others.

Business Transfers

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction. Any successor organization will remain subject to applicable privacy obligations.

We do not disclose personal information indiscriminately. We do not sell personal information to unrelated third parties for their independent use without appropriate notice or authorization.

7. Contractor Relationships

The Renovation Pros is a project-matching and marketing service. Unless expressly stated otherwise in writing, contractors introduced through our service are independent businesses and are not employees, agents, or representatives of The Renovation Pros or Praderio Consulting LLC.

Contractors may maintain their own privacy practices and business terms. Once you communicate directly with a contractor, the contractor may collect and process information independently. We encourage you to review the contractor’s policies and agreements before hiring the contractor or providing additional personal information.

8. Cookies and Tracking Technologies

Our website may use cookies, Meta Pixel, Google Analytics, advertising conversion tags, and similar technologies.

These tools may help us:

• Keep the website operating correctly
• Remember visitor preferences
• Understand website traffic and usage
• Measure form submissions and other conversions
• Evaluate the effectiveness of advertisements
• Create or refine advertising audiences where legally permitted
• Detect suspicious or fraudulent activity

You may adjust cookie controls through your browser settings. Blocking certain cookies may affect website functionality. You may also manage advertising preferences through the settings provided by Meta, Google, and other advertising platforms.

9. Data Retention

We retain personal information for as long as reasonably necessary to respond to your request, provide our services, maintain business and project records, manage contractor relationships, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information, the nature of the project, our relationship with you, and applicable legal or operational requirements.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, email, text message, database, or storage system can be guaranteed to be completely secure. You should avoid sending sensitive financial, identification, or account information through an unsecured website form, email, or text message.

11. Your Privacy Choices and Rights

Depending on your state of residence and applicable law, you may have the right to:

• Confirm whether we process your personal information
• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Obtain a portable copy of certain information you provided
• Opt out of certain targeted advertising or data-sharing practices
• Withdraw consent for certain communications
• Appeal the denial of an eligible privacy request

These rights are subject to applicable exceptions and verification requirements. We may need to verify your identity before processing a request. We will not unlawfully discriminate against you for exercising an applicable privacy right.

To submit a privacy request, email contact@therenovationpros.com with the subject line “Privacy Request.”

Please include your name, contact information, the nature of your request, and enough information for us to identify the relevant records. Do not include Social Security numbers, financial account numbers, or other highly sensitive information in your request.

12. Texas Privacy Rights

Texas residents may have rights under the Texas Data Privacy and Security Act, subject to the law’s scope, exemptions, and verification requirements.

Eligible Texas residents may request access, correction, deletion, or a portable copy of certain personal data and may have the right to opt out of certain targeted advertising, sale, or profiling activities as those terms are defined by applicable law.

You may submit or appeal a privacy request by contacting us using the information provided in the “Contact Us” section below.

13. Children's Privacy

Our website and services are intended for adults seeking renovation, repair, construction, or contractor services. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can review and, when appropriate, delete the information.

14. Third-Party Websites and Platforms

Our website, advertisements, or communications may contain links to websites, social media platforms, contractor websites, or other services operated by third parties.

We are not responsible for the privacy, security, content, or business practices of third-party services. Your interaction with those services is governed by their respective privacy policies and terms.

15. Do Not Track Signals

Some browsers provide “Do Not Track” signals. Because there is not a universally accepted standard for responding to these signals, our website may not respond to every Do Not Track request. You may still manage cookies and advertising preferences through your browser and platform settings.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, contractors, advertising practices, or legal obligations.

When we update this policy, we will revise the effective date shown at the top of the page. Material changes may also be communicated through our website or another reasonable method.

17. Contact Us